Shipping & Returns Policy

APPAREL PRODUCTION

All Pretty In My Skin apparel is made to order. After your purchase is confirmed, your item is sent to production especially for you.

Standard production generally takes 2–5 business days. Production time is separate from shipping time and may be extended during holidays, launches or other high-volume periods.

SHIPPING ESTIMATES

Available shipping methods, costs and estimated delivery times are displayed during checkout.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, incorrect addresses and other circumstances outside our control may affect delivery.

Some items may be produced or shipped from different facilities and could arrive in separate packages.

ORDER TRACKING

Once your apparel order ships, you will receive a confirmation email containing your tracking information.

Please allow time for the carrier to update the tracking status after your shipping label is created.

ADDRESS CHANGES

Please verify your shipping address before submitting your order.

If you notice an error, contact us immediately. We will try to assist, but changes cannot be guaranteed once an order has entered production or shipment.

Pretty In My Skin is not responsible for orders delivered to an address entered incorrectly during checkout. Additional shipping charges may apply if an order must be reshipped.

LOST OR DELAYED PACKAGES

If your tracking information has not updated or your package has not arrived by the estimated delivery date, please check with the carrier and members of your household first.

If the package remains missing, contact us within 30 days of the estimated delivery date with your order number so we can investigate.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your apparel arrives damaged, defective, misprinted or incorrect, contact us within 30 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs showing the product and problem
• A photograph of the packaging or shipping label when applicable

After reviewing the claim, we will arrange an appropriate replacement or refund when the item qualifies.

RETURNS AND SIZE EXCHANGES

Because our apparel is made to order, we cannot accept returns or exchanges for:

• Buyer’s remorse
• An incorrectly selected size
• An incorrectly selected color
• A change of preference

Please review all product details and sizing information before placing your order.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact us immediately. Once production begins, we cannot guarantee that an order can be changed or canceled.

DIGITAL PRODUCTS

Digital products are delivered electronically and are not shipped.

Due to their immediate-access nature, digital purchases are generally final and nonrefundable. Please review our Digital Download Policy for complete details.

PHYSICAL BOOKS

Physical books featured on our website are purchased and fulfilled through Amazon. Amazon’s current shipping, return and refund policies apply to those orders.

Please contact Amazon directly for assistance with a physical-book order.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, taxes or import fees charged by their country. These charges are not included in the product or shipping price unless specifically stated during checkout.

YOUR RIGHTS

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.