Frequently Asked Questions
Q: WHAT IS PRETTY IN MY SKIN?
A: Pretty In My Skin is a self-love and creativity brand offering meaningful apparel, digital coloring books and physical coloring books. Every product is created to encourage confidence, healing and self-expression.
Q: HOW IS YOUR APPAREL MADE?
A: Our apparel is made to order especially for you. Once your order is placed, it is sent to production before being packaged and shipped.Creating products on demand allows us to offer thoughtful designs without producing unnecessary inventory.
Q: HOW LONG DOES APPAREL PRODUCTION TAKE?
A: Standard apparel production generally takes 2–5 business days before shipping. Production may take longer during holidays, launches and other high-volume periods. Shipping time begins after production is complete.
Q: HOW WILL I KNOW WHEN MY ORDER SHIPS?
A: You will receive a shipping-confirmation email with tracking information once your apparel order has been fulfilled. Multiple products from the same order may occasionally arrive in separate packages.
Q: WHAT SIZE SHOULD I ORDER?
A: Our apparel uses unisex sizing. Choose your regular size for a classic fit or size up for a relaxed, oversized look. Please review the size chart on the product page before ordering, as we cannot offer exchanges for an incorrectly selected size.
Q: CAN I CHANGE OR CANCEL MY APPAREL ORDER?
A: Contact us as soon as possible if you need to make a change. Once an order enters production, we cannot guarantee that it can be changed or canceled.
Q: DO YOU ACCEPT APPAREL RETURNS OR EXCHANGES?
A: Because every apparel item is made to order, we cannot accept returns or exchanges for buyer’s remorse, an incorrectly selected size or a change of preference. If your item arrives damaged, defective, misprinted or incorrect, contact us within 30 days of receiving it. Please include your order number and clear photographs so we can assist you.
Q: WHAT IS A DIGITAL COLORING BOOK?
A: A digital coloring book is a downloadable PDF that you can print and enjoy at home. No physical book will be shipped when purchasing a digital product.
Q: HOW WILL I RECEIVE MY DIGITAL BOOK?
A: After your payment is completed, a download link will be provided electronically. Please enter the correct email address at checkout and check your spam or promotions folder if you do not see the email.
Q: CAN I PRINT MY DIGITAL BOOK MORE THAN ONCE?
A: Yes. You may reprint your purchased pages for your own personal, noncommercial use. Digital files cannot be shared, resold, redistributed or used to create products for sale.
Q: CAN I GET A REFUND FOR A DIGITAL PRODUCT?
A: Due to the immediate nature of digital products, digital purchases are generally final and nonrefundable once the file has been delivered or accessed. If you receive the wrong file, make a duplicate purchase or experience a technical problem, please contact us so we can help.
Q: WHERE CAN I PURCHASE A PHYSICAL BOOK?
A: Physical Pretty In My Skin books are available through Amazon. Visit our Physical Books page, select your preferred title and use the Shop on Amazon link. All payments, shipping, returns and order assistance for physical books are handled directly by Amazon.
Q: HOW CAN I CONTACT YOU?
A: Use our Contact Us page and include your name, email address, order number and a description of how we can help. We’ll respond as soon as possible during regular business days.